RETURNS, REFUNDS, ORDERS
We offer UK free shipping for orders over 50£ . For the order under 50£ we do not offer free shipping. For International Orders we don’y offer free shipping and, Shipment May Take Extra Taxes After Purchase.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as the follows:
• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days
For digital products or service they are immediately available except for any kind or error mentioned above in the Terms of Service section.
We work with an on-demand order fulfillment company with facilities worldwide.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at in**@mh**********.com.
Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address.
• If the shipping address is correct, get in touch with us at in**@mh**********.com with your order number.
• If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Before proceeding with any exchanges, you must contact us at in**@mh**********.com with an exchanges request, specifying what the issue is.
We’ll get back to you with a resolution as soon as possible. To avoid any misunderstanding, explain clearly the issue as we need a detailed issue description and HIGH QUALITY photos of:
• the product, showing the return reason. You can choose one of these reasons:
– damaged item or mislabelled
– wrong item (another item or graphics, wrong size, wrong colour )
• the date of your item receivement, this will be shown on your online tracking or via a card left by your local postal service.
• your order number, and any other details you may have about your order.
Keep in mind that we can’t offer any free exchanges and any refund on these cases:
• without detailed issue description
• without photos or with low quality photos (where for us it’s difficult to understand the exchange reason, order number or receivement date)
• with different exchanges reasons of those listed above
• Past 7 days you received the items.
• You proceed to send back the items without contacting us before. In this specific case all shipment extra costs are not covered by us.
After the date you receive your item, you have 7 days to make your exchanges.
After 7 days, we can’t offer any free exchanges (in this case you have to take charge of all shipment costs and we can’t offer any refund).
Before proceeding with any exchanges, you must contact us at in**@mh**********.com to find together an issue solution and we will let you know how to carry on. After you contact us with detailed issue description and high quality photos we can tell you how to proceed.
Only if the items is damaged or wrong than your order. If you change mind or any other different reason we can’t exchange the item.
TIP: If you’re unsure which size would fit better, check out our sizing charts, we have one for every item listed on our store, in the product description section, or contact us here for some advices: in**@mh**********.com
We will proceed to complete a refund in the same method of payment of your original purchase.